Refund policy

Board Warranty

We offer a 90 day (from time of shipment) hardware warranty on our wood boards, and 30 days for our other products, in the event that they are defective. 

Due to the unique nature of our board collections, and the sensitivity of food-contact surfaces (and consumable care products), we aren't able to accept returns for other reasons.

For boards, defects include issues like cracking, significant warping and other issues that impair the functionality of the board. Our warranty coverage against defects does not include damage from neglect, accidental damage or lack of maintenance (see our Care Guide for more details). We also cannot accept claims related to water or liquid damage, including dishwasher usage. 

For Jack Wax and Merchandise, we also extend a guarantee that the product will be free of defects. Please contact us and we'll help resolve any issues you have within 30 days of shipment.

In the process of resolving a product quality issue, we may offer a repair, return or exchange depending on the circumstances of the issue. If a return is performed, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at service@wooded.cc, on the Service section of our website.

We stand by the quality of our products and craftsmanship of our unique artisan pieces. If you have an issue, please contact us and we will work to make it right. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like consumable goods (such as waxes, oils, or cleaners) and custom products (such as special orders or personalized items). Please get in touch with us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@wooded.cc